Proxy Apps

Salesforce service cloud

Learn how to use Salesforce service cloud with Composio

Overview

SLUG: SALESFORCE_SERVICE_CLOUD

Description

Salesforce Service Cloud is a customer service platform providing case management, knowledge base, omnichannel support, and service automation to deliver exceptional customer experiences

Authentication Details

client_id
stringRequired
client_secret
stringRequired
oauth_redirect_uri
stringDefaults to https://backend.composio.dev/api/v1/auth-apps/add
scopes
stringDefaults to full,refresh_token
bearer_token
string
subdomain
stringDefaults to loginRequired
suffix.one
stringDefaults to /services/data/v61.0Required

Connecting to Salesforce service cloud

Create an auth config

Use the dashboard to create an auth config for the Salesforce service cloud toolkit. This allows you to connect multiple Salesforce service cloud accounts to Composio for agents to use.

1

Select App

Navigate to [Salesforce service cloud](https://platform.composio.dev?next_page=/marketplace/Salesforce service cloud).

2

Configure Auth Config Settings

Select among the supported auth schemes of and configure them here.

3

Create and Get auth config ID

Click “Create Salesforce service cloud Auth Config”. After creation, copy the displayed ID starting with ac_. This is your auth config ID. This is not a sensitive ID — you can save it in environment variables or a database. This ID will be used to create connections to the toolkit for a given user.

Connect Your Account

Using OAuth2

1from composio import Composio
2
3# Replace these with your actual values
4salesforce_service_cloud_auth_config_id = "ac_YOUR_SALESFORCE_SERVICE_CLOUD_CONFIG_ID" # Auth config ID created above
5user_id = "0000-0000-0000"  # UUID from database/application
6
7composio = Composio()
8
9
10def authenticate_toolkit(user_id: str, auth_config_id: str):
11    connection_request = composio.connected_accounts.initiate(
12        user_id=user_id,
13        auth_config_id=auth_config_id,
14    )
15
16    print(
17        f"Visit this URL to authenticate Salesforce service cloud: {connection_request.redirect_url}"
18    )
19
20    # This will wait for the auth flow to be completed
21    connection_request.wait_for_connection(timeout=15)
22    return connection_request.id
23
24
25connection_id = authenticate_toolkit(user_id, salesforce_service_cloud_auth_config_id)
26
27# You can also verify the connection status using:
28connected_account = composio.connected_accounts.get(connection_id)
29print(f"Connected account: {connected_account}")

Tools

Executing tools

To prototype you can execute some tools to see the responses and working on the [Salesforce service cloud toolkit’s playground](https://app.composio.dev/app/Salesforce service cloud)

Python
1from composio import Composio
2from openai import OpenAI
3import json
4
5openai = OpenAI()
6composio = Composio()
7
8# User ID must be a valid UUID format
9user_id = "0000-0000-0000"  # Replace with actual user UUID from your database
10
11tools = composio.tools.get(user_id=user_id, toolkits=["SALESFORCE_SERVICE_CLOUD"])
12
13print("[!] Tools:")
14print(json.dumps(tools))
15
16def invoke_llm(task = "What can you do?"):
17    completion = openai.chat.completions.create(
18        model="gpt-4o",
19        messages=[
20            {
21                "role": "user",
22                "content": task,  # Your task here!
23            },
24        ],
25        tools=tools,
26    )
27
28    # Handle Result from tool call
29    result = composio.provider.handle_tool_calls(user_id=user_id, response=completion)
30    print(f"[!] Completion: {completion}")
31    print(f"[!] Tool call result: {result}")
32
33invoke_llm()

Tool List

This app has actions coming soon! Feel free to raise a request for it in our GitHub Issues.

You can also create custom actions for the app using Composio Auth.