Freshdesk

Tool to create a new discussion category in Freshdesk forums.

Creates a new ticket in Freshdesk. REQUIRED FIELDS: - subject and description are always required - At least ONE requester identifier is REQUIRED: requester_id, email, phone, facebook_id, twitter_id, or unique_external_id CONDITIONAL REQUIREMENTS: - If phone is provided without email, name becomes MANDATORY NOTE ON ATTACHMENTS: - attachments field expects multipart/form-data format, not file paths

Tool to retrieve profile information for the currently authenticated agent. Use when you need to get details about the agent whose API credentials are being used for authentication.

Tool to permanently delete an agent from Freshdesk. Use when you need to remove an agent from your Freshdesk account. Note: You cannot delete yourself. The API prevents self-deletion as a security measure.

Tool to permanently delete an automation rule from Freshdesk. Use when you need to remove a specific automation rule. Note: This action is irreversible and will permanently delete the automation rule. The endpoint returns 204 No Content on success.

Tool to permanently disband a company from Freshdesk. Use when you need to delete a company from your Freshdesk account. Note: Deleting a company only disbands it and does not delete the customers inside it. Once disbanded, the company cannot be restored.

Tool to permanently delete a custom company field from Freshdesk. Use when you need to remove a company field that is no longer needed. Note: This action is irreversible and will delete all data stored in that field across all companies. Only custom fields can be deleted, not default fields.

Tool to soft delete a contact from Freshdesk. Use when you need to move a contact from All Contacts to Deleted Contacts view. Future communications from the contact will be directed to SPAM. The contact can be restored later - for permanent deletion, use hard_delete_contact instead.

Tool to permanently delete a custom contact field from Freshdesk. Use when you need to remove a contact field that is no longer needed. Note: This action is irreversible and will delete all data stored in that field across all contacts. Only custom fields can be deleted, not default fields.

Tool to permanently delete a conversation from a ticket in Freshdesk. Use when you need to remove a specific conversation from a ticket. Note: Once deleted, the conversation cannot be restored.

Tool to permanently delete a forum category in Freshdesk. Use when you need to remove a specific discussion category. Note: Once deleted, the category cannot be restored.

Tool to permanently delete a comment from a discussion in Freshdesk. Use when you need to remove a specific comment from a discussion thread. Note: Once deleted, the comment cannot be restored.

Tool to permanently delete a discussion forum in Freshdesk. Use when you need to remove a specific forum. Note: Once deleted, the forum cannot be restored.

Tool to unfollow/unmonitor a discussion forum in Freshdesk. Use when you need to stop monitoring a specific forum. The operation removes the following status for the specified user from the forum.

Tool to unfollow/unmonitor a discussion topic in Freshdesk. Use when you need to stop monitoring a specific topic. The operation removes the following status for the specified user from the topic.

Tool to permanently delete a discussion topic in Freshdesk. Use when you need to remove a specific topic from forums. Note: Once deleted, the topic cannot be restored.

Tool to permanently delete an email mailbox from Freshdesk. Use when you need to remove an email mailbox configuration. Note: This action is irreversible. Once deleted, emails sent to the mailbox's address will not generate tickets.

Tool to permanently disband a group from Freshdesk. Use when you need to delete a group from your Freshdesk account. Note: Deleting a group only disbands it and does not delete the members of the group. Once disbanded, the group cannot be restored.

Asynchronously deletes multiple tickets in bulk. Returns a job_id to track deletion progress. Deleted tickets are moved to Trash and can be restored within 30 days.

Tool to permanently delete a section from a ticket field in Freshdesk. Use when you need to remove a section that is no longer needed. Note: The section must be empty before deletion. This action is irreversible.

Tool to permanently delete a skill from Freshdesk. Use when you need to remove a skill from your Freshdesk account. This operation is permanent and cannot be undone.

Tool to permanently delete a solution article and its translated versions in Freshdesk. Use when you need to remove a solution article that is no longer needed. Note: This operation is irreversible and cannot be undone.

Tool to permanently delete a solution category and its translated versions in Freshdesk. Use when you need to remove a solution category that is no longer needed. Note: This operation is irreversible and cannot be undone.

Tool to permanently delete a solution folder and its translated versions in Freshdesk. Use when you need to remove a solution folder that is no longer needed. Note: This operation is irreversible and cannot be undone.

Tool to soft delete a ticket in Freshdesk. Use when you need to move a ticket to Trash. The deleted ticket can be restored within 30 days, after which it is permanently deleted. Note: Attempting to delete an already deleted or spam ticket will fail.

Tool to permanently delete a custom ticket field from Freshdesk. Use when you need to remove a ticket field that is no longer needed. Note: This action is irreversible and will delete all data stored in that field across all tickets. Only custom fields can be deleted, not default fields.

Tool to permanently delete a ticket form from Freshdesk. Use when you need to remove a ticket form that is no longer needed. Note: This action is irreversible and once deleted, the ticket form cannot be restored through standard API operations.

Tool to delete the AI-generated summary of a ticket in Freshdesk. Use when you need to remove a ticket's summary. Note: Once deleted, the summary cannot be restored.

Tool to permanently delete a time entry from Freshdesk. Use when you need to remove a specific time entry. Note: Once deleted, the time entry cannot be restored.

Tool to view Freshdesk account information. Use when you need to retrieve comprehensive account details including organization information, agent counts, timezone, data center location, plan tier, address, and primary contact information.

Tool to list all admin groups in Freshdesk. Use when you need to retrieve all admin groups configured in the account, including their members, escalation settings, and automatic assignment configuration.

Tool to retrieve detailed information about a specific agent by ID. Use when you need to view a particular agent's profile, contact information, availability status, and role assignments.

Tool to retrieve all agents from a Freshdesk account. Use when you need to view the list of agents, optionally filtered by email, phone, mobile, or state.

Tool to retrieve all business hour configurations from Freshdesk. Use when you need to view the complete list of business hours including schedules, time zones, and working hours for each day.

Tool to retrieve all canned response folders from Freshdesk. Use when you need to list available folders for organizing canned responses. Note: Empty folders (folders without canned responses) are not listed in the API response.

Tool to retrieve all companies from a Freshdesk account with pagination support. Use when you need to list companies representing customer organizations.

Tool to retrieve detailed information about a specific company by ID. Use when you need to view a particular company's details, domains, and custom fields.

Tool to retrieve all company fields configured in Freshdesk. Use when you need to get the complete list of company field definitions including default fields (name, description, domains, etc.) and custom fields with their metadata.

Tool to retrieve all contact fields configured in Freshdesk. Use when you need to get the complete list of contact field definitions including default fields (name, email, phone, etc.) and custom fields with their metadata.

Tool to retrieve all contacts from a Freshdesk account. Use when you need to list contacts, optionally filtered by email, phone, mobile, company, state, or modification date.

Retrieves a list of tickets from Freshdesk.

Tool to permanently delete a contact from Freshdesk. Use when you need to completely remove a contact's profile, tickets, calls, forum topics, ratings, and notes (useful for GDPR compliance). By default, the contact must be soft-deleted first unless force=true is used. This deletion is irreversible.

Tool to retrieve all agents associated with a specific group in Freshdesk. Use when you need to get the list of agents assigned to a particular group.

Tool to retrieve all dynamic sections for a specific ticket field in Freshdesk. Use when you need to view all sections associated with a dropdown field that controls dynamic field visibility.

Tool to retrieve all skills configured in Freshdesk account. Use when you need to get the complete list of skills available for ticket routing and agent assignment.

Lists all tickets in Freshdesk.

Tool to retrieve details of a specific section within a ticket field in Freshdesk. Use when you need to view information about a particular dynamic section including its label, associated choices, and contained fields.

Replies to an existing ticket in Freshdesk.

Tool to search and filter agents in Freshdesk. Use when you need to find agents by email, phone, mobile, or state (fulltime/occasional).

Tool to search and filter companies in Freshdesk using query strings with custom fields. Use when you need to find companies based on searchable fields like created_at, updated_at, or custom company fields. Note: Standard fields like 'name' are NOT searchable and will cause validation errors.

Updates an existing ticket in Freshdesk.

Tool to view details of a specific canned response in Freshdesk. Use when you need to retrieve information about a canned response including its title, content, folder location, and attachments.

Tool to retrieve a specific business hour configuration from Freshdesk. Use when you need to view detailed information about business hours including working schedule, time zone, and holiday list.

Tool to retrieve details of a specific company field by ID. Use when you need to view configuration and metadata for a single company field including its type, position, and choices for dropdown fields.

Tool to retrieve details of a specific contact field by ID. Use when you need to view configuration and metadata for a single contact field including its type, position, and customer/agent requirements.

Tool to view details of a specific admin group in Freshdesk. Use when you need to retrieve information about a group including its members, escalation settings, and automatic assignment configuration.

Tool to retrieve a specific skill from Freshdesk by ID. Use when you need to view detailed information about a particular skill including its name, rank, associated agents, and routing conditions.

Views an existing ticket in Freshdesk.

Tool to retrieve a single ticket field configuration from Freshdesk. Use when you need to view detailed information about a specific ticket field including its type, position, visibility settings, and validation requirements.