Freshservice | Composio Docs

Overview

SLUG: FRESHSERVICE

Description

Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities

Authentication Details

Basic Auth

subdomain

stringRequired

username

stringRequired

password

stringDefaults to X

Connecting to Freshservice

Create an auth config

Use the dashboard to create an auth config for the Freshservice toolkit. This allows you to connect multiple Freshservice accounts to Composio for agents to use.

Select App

Navigate to Freshservice.

Configure Auth Config Settings

Select among the supported auth schemes of and configure them here.

Create and Get auth config ID

Click “Create Freshservice Auth Config”. After creation, copy the displayed ID starting with ac_. This is your auth config ID. This is not a sensitive ID — you can save it in environment variables or a database. This ID will be used to create connections to the toolkit for a given user.

Connect Your Account

Using Basic Auth

1 from composio import Composio
2 from composio.types import auth_scheme
3 
4 # Replace these with your actual values
5 freshservice_auth_config_id = "ac_YOUR_FRESHSERVICE_CONFIG_ID"
6 user_id = "user@example.com"
7 username = "your_freshservice_username"
8 password = "your_freshservice_password"
9 
10 composio = Composio()
11 
12 # Create a new connected account for Freshservice using Basic Auth
13 connection_request = composio.connected_accounts.initiate(
14     user_id=user_id,
15     auth_config_id=freshservice_auth_config_id,
16     config=auth_scheme.basic_auth(
17         username=username,
18         password=password
19     )
20 )
21 
22 # Basic authentication is immediate - no redirect needed
23 print(f"Successfully connected Freshservice for user {user_id}")
24 
25 # You can verify the connection using:
26 # connected_account = composio.connected_accounts.get(user_id=user_id, app_id="FRESHSERVICE")

Tools

Executing tools

To prototype you can execute some tools to see the responses and working on the Freshservice toolkit’s playground

OpenAI (Python)

Anthropic (TypeScript)

Google (Python)

Vercel (TypeScript)

Python

1 from composio import Composio
2 from openai import OpenAI
3 import json
4 
5 openai = OpenAI()
6 composio = Composio()
7 
8 # User ID must be a valid UUID format
9 user_id = "0000-0000-0000"  # Replace with actual user UUID from your database
10 
11 tools = composio.tools.get(user_id=user_id, toolkits=["FRESHSERVICE"])
12 
13 print("[!] Tools:")
14 print(json.dumps(tools))
15 
16 def invoke_llm(task = "What can you do?"):
17     completion = openai.chat.completions.create(
18         model="gpt-4o",
19         messages=[
20             {
21                 "role": "user",
22                 "content": task,  # Your task here!
23             },
24         ],
25         tools=tools,
26     )
27 
28     # Handle Result from tool call
29     result = composio.provider.handle_tool_calls(user_id=user_id, response=completion)
30     print(f"[!] Completion: {completion}")
31     print(f"[!] Tool call result: {result}")
32 
33 invoke_llm()

Tool List

This app has actions coming soon! Feel free to raise a request for it in our GitHub Issues.

You can also create custom actions for the app using Composio Auth.