Freshdesk

Learn how to use Freshdesk with Composio

Overview

Enum

FRESHDESK

Description

A customer support platform that provides helpdesk support with all smart automations to get things done faster.

Authentication Details

password
stringRequired
subdomain
stringRequired
username
stringRequired

Actions

Updates an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired
name
string
requester_id
integer
email
string
facebook_id
string
phone
string
twitter_id
string
unique_external_id
string
subject
stringRequired
type
stringRequired
status
integerDefaults to 2
priority
integerDefaults to 1
description
string
responder_id
integer
attachments
array
custom_fields
object
due_by
string
email_config_id
integer
fr_due_by
string
group_id
integer
parent_id
integer
product_id
integer
source
integerDefaults to 2
tags
array
company_id
integer
internal_agent_id
integer
internal_group_id
integer
lookup_parameter
string

Action Response

data
object
successful
boolean
error

Deletes an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired

Action Response

data
object
successful
boolean
error

Replies to an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired
body
stringRequired
cc_emails
array
bcc_emails
array
attachments
array

Action Response

data
object
successful
boolean
error

Views an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired

Action Response

data
object
successful
boolean
error

Lists all tickets in freshdesk.

Action Parameters

Action Response

data
object
successful
boolean
error

Retrieves a list of tickets from freshdesk.

Action Parameters

page
integerDefaults to 1
per_page
integerDefaults to 30
filter
string
status
integer
priority
integer
requester_id
integer
email
string
group_id
integer
agent_id
integer
sort_by
string
sort_order
string
created_since
string

Action Response

data
object
successful
boolean
error

Creates a new ticket in freshdesk.

Action Parameters

name
string
requester_id
integer
email
string
facebook_id
string
phone
string
twitter_id
string
unique_external_id
string
subject
stringRequired
status
integerDefaults to 2
priority
integerDefaults to 1
description
stringRequired
responder_id
integer
attachments
array
cc_emails
array
custom_fields
object
due_by
string
email_config_id
integer
fr_due_by
string
group_id
integer
product_id
integer
source
integerDefaults to 2
tags
array
company_id
integer
internal_agent_id
integer
internal_group_id
integer
lookup_parameter
string

Action Response

data
object
successful
boolean
error