Freshdesk
Overview
SLUG: FRESHDESK
Description
Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences
Authentication Details
Basic Auth
Connecting to Freshdesk
Create an auth config
Use the dashboard to create an auth config for the Freshdesk toolkit. This allows you to connect multiple Freshdesk accounts to Composio for agents to use.
Create and Get auth config ID
Click “Create Integration”. After creation, copy the displayed ID starting with ac_
. This is your auth config ID. This is not a sensitive ID — you can save it in environment variables or a database.
This ID will be used to create connections to the toolkit for a given user.
Connect Your Account
Using Basic Auth
Tools
Executing tools
To prototype you can execute some tools to see the responses and working on the Freshdesk toolkit’s playground
OpenAI (Python)
Anthropic (TypeScript)
Google (Python)
Vercel (TypeScript)
Tool List
FRESHDESK_CREATE_TICKET
Tool Name: Create Ticket
Description
Action Parameters
Action Response
FRESHDESK_DELETE_TICKET
Tool Name: Delete Ticket
Description
Action Parameters
Action Response
FRESHDESK_GET_TICKETS
Tool Name: Get Tickets
Description
Action Parameters
Action Response
FRESHDESK_LIST_ALL_TICKETS
Tool Name: List All Tickets
Description
Action Parameters
Action Response
FRESHDESK_REPLY_TICKET
Tool Name: Reply to Ticket
Description
Action Parameters
Action Response
FRESHDESK_UPDATE_TICKET
Tool Name: Update Ticket
Description
Action Parameters
Action Response
FRESHDESK_VIEW_TICKET
Tool Name: View Ticket
Description
Action Parameters
Action Response