Tools

Freshdesk

Learn how to use Freshdesk with Composio

Overview

Enum

FRESHDESK

Description

Freshdesk provides customer support software with ticketing, knowledge base, and automation features for efficient helpdesk operations and better customer experiences

Authentication Details

password
stringRequired
subdomain
stringRequired
username
stringRequired

Actions

Creates a new ticket in freshdesk.

Action Parameters

attachments
array
cc_emails
array
company_id
integer
custom_fields
object
description
stringRequired
due_by
string
email
string
email_config_id
integer
facebook_id
string
fr_due_by
string
group_id
integer
internal_agent_id
integer
internal_group_id
integer
lookup_parameter
string
name
string
phone
string
priority
integerDefaults to 1
product_id
integer
requester_id
integer
responder_id
integer
source
integerDefaults to 2
status
integerDefaults to 2
subject
stringRequired
tags
array
twitter_id
string
unique_external_id
string

Action Response

data
object
error
successful
boolean
Deletes an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired

Action Response

data
object
error
successful
boolean
Retrieves a list of tickets from freshdesk.

Action Parameters

agent_id
integer
created_since
string
email
string
filter
string
group_id
integer
page
integerDefaults to 1
per_page
integerDefaults to 30
priority
integer
requester_id
integer
sort_by
string
sort_order
string
status
integer

Action Response

data
object
error
successful
boolean
Lists all tickets in freshdesk.

Action Parameters

Action Response

data
object
error
successful
boolean
Replies to an existing ticket in freshdesk.

Action Parameters

attachments
array
bcc_emails
array
body
stringRequired
cc_emails
array
ticket_id
integerRequired

Action Response

data
object
error
successful
boolean
Updates an existing ticket in freshdesk.

Action Parameters

attachments
array
company_id
integer
custom_fields
object
description
string
due_by
string
email
string
email_config_id
integer
facebook_id
string
fr_due_by
string
group_id
integer
internal_agent_id
integer
internal_group_id
integer
lookup_parameter
string
name
string
parent_id
integer
phone
string
priority
integerDefaults to 1
product_id
integer
requester_id
integer
responder_id
integer
source
integerDefaults to 2
status
integerDefaults to 2
subject
stringRequired
tags
array
ticket_id
integerRequired
twitter_id
string
type
stringRequired
unique_external_id
string

Action Response

data
object
error
successful
boolean
Views an existing ticket in freshdesk.

Action Parameters

ticket_id
integerRequired

Action Response

data
object
error
successful
boolean