Freshdesk
Learn how to use Freshdesk with Composio
Overview
Enum
FRESHDESK
Description
A customer support platform that provides helpdesk support with all smart automations to get things done faster.
Authentication Details
BASIC
password
subdomain
username
Actions
FRESHDESK_DELETE_TICKET
Deletes an existing ticket in freshdesk.
Action Parameters
ticket_id
Action Response
data
successful
error
FRESHDESK_VIEW_TICKET
Views an existing ticket in freshdesk.
Action Parameters
ticket_id
Action Response
data
successful
error
FRESHDESK_GET_TICKETS
Retrieves a list of tickets from freshdesk.
Action Parameters
page
per_page
filter
status
priority
requester_id
email
group_id
agent_id
sort_by
sort_order
created_since
Action Response
data
successful
error
FRESHDESK_REPLY_TICKET
Replies to an existing ticket in freshdesk.
Action Parameters
ticket_id
body
cc_emails
bcc_emails
attachments
Action Response
data
successful
error
FRESHDESK_LIST_ALL_TICKETS
Lists all tickets in freshdesk.
Action Parameters
Action Response
data
successful
error
FRESHDESK_CREATE_TICKET
Creates a new ticket in freshdesk.
Action Parameters
name
requester_id
email
facebook_id
phone
twitter_id
unique_external_id
subject
status
priority
description
responder_id
attachments
cc_emails
custom_fields
due_by
email_config_id
fr_due_by
group_id
product_id
source
tags
company_id
internal_agent_id
internal_group_id
lookup_parameter
Action Response
data
successful
error
FRESHDESK_UPDATE_TICKET
Updates an existing ticket in freshdesk.
Action Parameters
ticket_id
name
requester_id
email
facebook_id
phone
twitter_id
unique_external_id
subject
type
status
priority
description
responder_id
attachments
custom_fields
due_by
email_config_id
fr_due_by
group_id
parent_id
product_id
source
tags
company_id
internal_agent_id
internal_group_id
lookup_parameter
Action Response
data
successful
error